Terms of Service
Last updated: May 2, 2026
1. Acceptance of Terms
By creating an account or using the Service, you enter into a legally binding agreement with Classi ("we," "our," or "us") and agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.
We may modify these Terms at any time. For material changes, we will notify you by email at least 14 days before they take effect. Continued use after any modification constitutes acceptance.
2. Independent Service — No Affiliation with Equinox
Classi is wholly independent and is NOT affiliated with, endorsed by, or connected to Equinox Fitness Clubs, Equinox Holdings, Inc., SoulCycle Inc., or any of their affiliates.
The names "Equinox" and "SoulCycle" are the property of their respective owners. References to these marks are solely descriptive and do not imply any association or endorsement.
CRITICAL NOTICE: CLASSI MAKES NO REPRESENTATION THAT USE OF THE SERVICE COMPLIES WITH EQUINOX'S TERMS OF SERVICE, MEMBERSHIP AGREEMENT, OR ACCEPTABLE USE POLICIES. COMPLIANCE IS YOUR SOLE RESPONSIBILITY. EQUINOX'S POLICIES MAY CHANGE AT ANY TIME WITHOUT NOTICE TO CLASSI.
3. Description of Service and Authorization
Classi provides an automated scheduling assistant that submits class reservation requests at Equinox gyms on your behalf using your own Equinox account.
By providing your Equinox credentials or session tokens, you expressly authorize Classi to: (a) access your Equinox account as your technical agent; (b) interact with Equinox's systems at your instruction; (c) transmit data to Equinox solely to execute your reservation instructions; and (d) store your encrypted authentication tokens to perform the Service.
This authorization is strictly limited to submitting the reservations you designate. Classi acts as your technical agent only and does not create any employment, partnership, or joint venture relationship.
4. User Responsibilities and Acknowledgments
By using the Service, you represent, warrant, and acknowledge that:
a. Compliance. You are solely responsible for ensuring your use of Classi complies with Equinox's Terms of Service and all policies governing your Equinox account at all times.
b. Risk Assumption. YOU FULLY ASSUME ALL RISK THAT EQUINOX MAY, AT ITS SOLE DISCRETION, SUSPEND, TERMINATE, OR CANCEL YOUR EQUINOX MEMBERSHIP, REVOKE PREPAID FEES, OR TAKE OTHER ADVERSE ACTION AGAINST YOUR ACCOUNT AS A RESULT OF YOUR USE OF CLASSI OR ANY AUTOMATED TOOL. CLASSI SHALL BEAR NO LIABILITY WHATSOEVER FOR ANY SUCH CONSEQUENCES.
c. Authorization. You are the sole authorized holder of the Equinox account for which you provide credentials and have full legal right to authorize Classi to access that account.
d. Accuracy. You agree to provide accurate credentials. You are solely responsible for all actions taken through the Service using your account.
e. Eligibility. You are at least 18 years of age and have full legal capacity to enter into binding contracts.
f. No Guaranteed Outcomes. Classi cannot guarantee any reservation outcome. Success depends on third-party availability, booking timing, class capacity, and other factors outside Classi's control.
g. Single Account. You agree to use the Service only for your own personal Equinox account.
5. Acceptable Use
You agree not to use the Service to:
• Violate any applicable law or regulation
• Infringe the rights of any third party
• Submit false or fraudulent information
• Attempt unauthorized access to any system or account
• Interfere with or disrupt the Service or its infrastructure
• Circumvent any security measure or rate limit
• Reverse engineer or derive source code from the Service
• Resell or provide access to the Service to any third party
We may suspend or terminate your access immediately, without notice or refund, for any actual or suspected violation.
6. Service Availability and No Guarantee of Results
The Service depends on Equinox's platform, which is outside our control. IF EQUINOX MODIFIES ITS SYSTEMS, RESTRICTS AUTOMATED ACCESS, CHANGES ITS BOOKING POLICIES, OR TAKES ANY OTHER ACTION THAT PREVENTS CLASSI FROM PROVIDING THE SERVICE, CLASSI MAY BE UNABLE TO RESTORE THE SERVICE AND NO REFUNDS SHALL BE OWED.
Classi does not guarantee any minimum uptime or that the Service will be available at any particular time. We may modify, suspend, or discontinue any feature at any time without notice.
CLASSI PROVIDES NO GUARANTEE THAT ANY RESERVATION ATTEMPT WILL RESULT IN A CONFIRMED BOOKING.
7. Payment, Billing, and Refund Policy
Subscription fees are billed monthly in advance. By providing payment information, you authorize Classi to charge recurring fees.
Cancellation: You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period.
No Refunds: WE DO NOT ISSUE REFUNDS OR CREDITS FOR ANY REASON, INCLUDING PARTIAL BILLING PERIODS, UNUSED TIME, SERVICE UNAVAILABILITY, FAILED RESERVATIONS, EQUINOX ACCOUNT ACTIONS, OR YOUR DECISION TO STOP USING THE SERVICE. ALL FEES ARE FINAL AND NON-REFUNDABLE EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
Free Trial: Pro plan subscribers receive a 7-day free trial. You will not be charged until the trial ends. If you do not cancel before the trial ends, your payment method will be charged.
Price Changes: We may change pricing with 30 days' notice. Continued use constitutes acceptance of new pricing.
Failed Payments: If your payment method fails, we may suspend access until payment is processed.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
CLASSI DISCLAIMS ALL WARRANTIES THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) ANY RESERVATION WILL SUCCEED; (d) RESULTS WILL BE ACCURATE; OR (e) EQUINOX WILL PERMIT AUTOMATED BOOKING THROUGH ITS PLATFORM.
YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND RESULTS OF THE SERVICE.
Some jurisdictions do not allow exclusion of certain implied warranties. In such jurisdictions, our warranties are limited to the minimum extent permitted by law.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLASSI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
(a) ANY SUSPENSION, TERMINATION, OR ADVERSE ACTION TAKEN BY EQUINOX AGAINST YOUR MEMBERSHIP OR ACCOUNT;
(b) ANY MISSED, FAILED, OR UNSUCCESSFUL CLASS RESERVATIONS;
(c) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
(d) LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL;
(e) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR CREDENTIALS;
(f) ANY ACTS OR OMISSIONS OF EQUINOX OR ANY OTHER THIRD PARTY.
AGGREGATE CAP: CLASSI'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO CLASSI IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain liability exclusions. In such jurisdictions, Classi's liability is limited to the minimum extent permitted by law.
10. Indemnification
You agree to indemnify and hold harmless Classi and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including attorneys' fees) arising from:
(a) your use or misuse of the Service;
(b) your breach of these Terms;
(c) your violation of any applicable law;
(d) any claim that your use of the Service damaged or violated Equinox's or any third party's rights;
(e) any action taken by Equinox against your account as a result of your use of the Service.
11. Intellectual Property
All content, software, designs, logos, and materials of the Service are owned by or licensed to Classi and protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your personal, non-commercial purposes. You may not sublicense, resell, reproduce, modify, or create derivative works from the Service. All rights not expressly granted are reserved.
12. Termination
By Classi: We may suspend or terminate your account at any time, for any reason, without notice or refund.
By You: You may close your account through your account settings. Closing your account does not entitle you to a refund.
Effect: Upon termination, your right to use the Service ceases immediately. Your encrypted Equinox credentials will be deleted within 30 days. Sections 2, 4, 7, 8, 9, 10, 11, 13, 14, 15, and 16 survive termination.
13. Force Majeure
Classi is not liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, government actions, internet infrastructure failures, power outages, third-party platform changes or shutdowns (including by Equinox), cyberattacks, or labor disputes. No refunds are owed for interruptions caused by such events.
14. Dispute Resolution — Binding Arbitration
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND YOUR RIGHT TO A JURY TRIAL.
a. Informal Resolution. Before initiating arbitration, contact us at [email protected]. We will attempt to resolve the dispute within 30 days.
b. Agreement to Arbitrate. All disputes arising from or relating to these Terms or the Service shall be resolved exclusively through binding individual arbitration, not in court.
c. Rules. Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in New York, New York, or by videoconference at your election.
d. CLASS ACTION WAIVER. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. THE ARBITRATOR HAS NO AUTHORITY TO PRESIDE OVER CLASS OR REPRESENTATIVE PROCEEDINGS. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
e. JURY TRIAL WAIVER. BY AGREEING TO ARBITRATION, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.
f. Small Claims Exception. Either party may bring an individual claim in small claims court if it qualifies.
g. Injunctive Relief Exception. Either party may seek emergency injunctive relief in court to prevent irreparable harm pending arbitration.
h. Opt-Out. You may opt out of arbitration by emailing [email protected] with subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your notice must include your name and account email.
15. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles.
For any dispute not subject to arbitration, you consent to exclusive jurisdiction and venue in the state or federal courts in New York County, New York.
16. General
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Classi regarding the Service.
Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary or severed. All remaining provisions remain in effect.
Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.
Assignment: You may not assign your rights under these Terms. Classi may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices: We may provide notices via email or by posting on the Service. Notices to Classi must be sent to [email protected].
17. Contact
Email: [email protected]